Shipping policy

Free Shipping

Free standard shipping for all orders above $USD60* to United States, Canada, Australia, Hong Kong SAR, Macau SAR, Singapore and Malaysia.

*excluding taxes and discounts

Standard Shipping: 15 to 20 business days (depending on the destination).

We process all orders within 7 business days (excluding weekends and holidays) after payment verification.

Order Tracking
Once your order has been shipped, we will provide you with a tracking number.
Use the tracking number to monitor the progress and estimated arrival of your shipment.

Customs and Duties
International orders may be subject to customs duties, taxes, and fees imposed by the destination country.
Such charges are the responsibility of the recipient and are not included in our product or shipping prices.

Shipment Delays

Unforeseen circumstances may cause occasional delays (e.g., customs inspections, extreme weather).
We appreciate your patience and understanding in such situations.
Address Accuracy

Ensure accurate and complete shipping information to avoid delays or delivery failures.
We cannot be held responsible for issues caused by incorrect or incomplete addresses.
Lost or Damaged Packages

If your package is lost or damaged during transit, contact our customer support team at nome.jewelryhk@gmail.com
We will work with you to promptly resolve the issue.

If you have any further questions or need assistance, please contact our customer support team nome.jewelryhk@gmail.com